Shipping

SHIPPING & DELIVERY

At Marz Designs, every order is dispatched from our Byron Bay studio and sent signature-on-delivery for peace of mind. Below is everything you need to know about how your order is priced, shipped and tracked.

Shipping Costs

Domestic shipping is free on all orders over $150 (excludes bulky goods). All delivery fees are calculated and displayed at checkout before payment, so you can review them before confirming your order.

International Shipping

We ship worldwide. To keep international ordering seamless, duties and taxes are included and charged at checkout. Orders are sent DDP (Delivered Duty Paid), calculated on the value of the goods and your destination country's fees and tariffs. These charges can run up to 20% of the order's total value.

Lead Times

Lead times vary from piece to piece. Please check the lead time listed on the relevant product page before placing your order. Slight delays may occur during holiday or sale periods.

Order Confirmation

Once your order is placed, you'll receive an automated confirmation email (if you can't see it, please check your junk folder), and you'll be taken straight to a confirmation page at checkout. A second email will follow once your order has been dispatched.

Tracking Your Order

As soon as your order is collected by one of our shipping partners, you'll receive an email with your tracking details. You can track your shipment via the link in that email, or by entering your order or tracking number on the carrier's tracking page.

Delivery Details

All orders are sent signature-on-delivery, so please nominate a shipping address where someone will be available to sign — for example, a work address rather than a home address if you're out during the day. Delivery times cannot be specified at this stage. If you need to change your delivery address, please contact us with plenty of time before dispatch. Once an order is in transit, we're unable to change the delivery address; to arrange redelivery, please contact the courier directly using the details in your tracking email.

Damaged Items

Packages are insured during transit, but not against damage at your home, shop or job site — so please open and check your order promptly on arrival. If an item arrives damaged or faulty, email us photos within 3 business days of receipt and we'll replace it after a thorough check.

Missing Items

Your order may arrive in separate parcels, each with its own tracking number. If an item is still missing and you haven't received separate tracking details, contact us within 3 days of delivery with your invoice number (or a photo of your invoice), the number and reference of the missing items, and a picture of the goods you received. Our team will resolve it as quickly as possible.

Urgent Orders

We always do our best to deliver within your indicated deadline. However, we can't guarantee arrival times, as we have no control over postal operations, and delays can occasionally occur due to stock shortages or miscommunication.

Need Help?

Email: info@marzdesigns.com
Phone: +61 (02) 6680 4971 (Mon–Fri, 9am–5pm AEST)
Studio: 3/1 Boronia Place, Byron Bay NSW 2481