Terms & Conditions

Please read the terms and conditions carefully before placing any orders. We may modify the terms and conditions from time to time.

RETURNS POLICY
If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 28 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.

Please note:
Goods will only be accepted for return if they are returned within 28 days of delivery unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and make sure they are packed well as we can't accept damaged returns.
The cost of returning the item to us is your responsibility.
DAMAGED GOODS
If you've received damaged good, please email us a picture. An image speaks a thousand words and can be helpful to understand the nature of the damage. We will refund an item if it is faulty or damaged, after a thorough check of the item.
The cost of returning the item to us is your responsibility. Delivery charges are refundable where goods are faulty and a refund is made.
Please allow 7 working days for a refund to be processed.
LEAD TIMES
Our lead times run approximately 4-9 weeks, depending on the item.
Small items such as wall hooks or bottle openers can be dispatched within the week if the item is in stock.
INTERNATIONAL SHIPPING
Marz Designs ships worldwide. Customs fees should be considered when placing an order. Customs fees can run up-to approximately 20% of a total order. Any fees associated with customs are not the responsibility of Marz Designs.
PAYMENTS
Full payment must be processed before production can begin. We accept all major credit cards, check payments, and wire transfers.
TRADE ACCOUNT PRICING
Please contact the team for trade pricing information via the Contact page.