Terms & Conditions

Please read the terms and conditions carefully before placing any orders. We may modify the terms and conditions from time to time.

GENERAL
We encourage you to read the Terms and consult our Customer Service Team via the Contact page if you have any particular questions in relation to the Terms or the Site. By accessing or using the Site, you acknowledge that you have read, understood, and agreed to the Terms.

If you access and use any part of the Site on someone else's behalf, you represent that you have the authority to do so, and accept the Terms, on their behalf. To the extent you do not have such authority, you agree to be bound to the Terms and to accept liability for any harm or loss caused by any wrongful use of the Site or Content resulting from such access or use.
MODIFICATION
We may modify or remove any part of these Terms, or content of the Site, at any time without notice. Any changes are effective immediately upon posting to, or removal from, the Site. Your continued use of the Site thereafter constitutes your acceptance of any changes to the Site or Terms. If you do not agree to any change, then you must immediately stop using the Site.

You should read the Terms before placing an order online and check back often for any changes. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
PLACING ORDERS
To place an order or make a booking, you must:

meet the eligibility criteria (see below); and

provide your personal and payment details, including your full name, phone number, e-mail address and any other requested information. By providing these details, you represent and warrant that they are valid and correct and that you are the person specified in the ‘Billing information’ section.

You will meet the eligibility criteria if:

you hold a valid credit or debit card issued by a bank that is acceptable to Marz Designs or you hold another means of payment that is acceptable to Marz Designs, such as a valid Paypal or Afterpay account (Alternative Payment Method);

you have authorised Marz Designs to process 1 or more charges on your credit or debit card or Alternative Payment Method in an amount equivalent to the total purchase price for the goods or services that are the subject of the order.

We reserve the right to only accept orders or bookings from those aged over 18 or 21, as legislated by the relevant state or territory of residence.

We may use your personal information (eg your personal and payment details) for the purpose of performing credit checks. Where necessary, we may transmit or obtain information or updated information about you (including your card number) to or from third parties for the purposes of authenticating your identity, validating your card, obtaining an initial credit card authorisation and / or authorising individual purchase transactions.

Please refer to our Privacy Policy for further information about how we use your personal information.
ACCEPTANCE OF YOUR ORDER OR BOOKING
When you place an order or make a booking via the Site, you make an offer to purchase the selected goods or services from us in accordance with these Terms. Unless you cancel your order or booking, your offer is accepted, and the contract for the supply of the goods or services completed, when:

an email is sent from us (or our authorised agent) confirming that the goods have been dispatched and handed over to the designated carrier.

For the avoidance of doubt, your offer has not been accepted when:

you add 1 or more items to your cart; and/or

you have requested a quote. A quote email is only intended to provide you with pricing and lead time information but you have not accepted your order until it is confirmed in an Invoice.

We reserve the right to:

reject your offer at any time at our discretion, including in the event that we are unable to obtain authorisation for payment, the goods or services are unavailable or that you do not meet the eligibility criteria set out, or otherwise contemplated, in the Terms;

restrict or limit the quantity of particular goods being shipped to any one customer or postal address.
RETURNS POLICY
Made to order / Pre-order items:
Order is final once invoice payment has been made. Please choose carefully, as all of these pieces are hand made to order. We do not provide refunds if you simply change your mind or make a wrong decision.

If a return is agreed upon between both parties, you agree to return the goods in their original condition and original sealed packaging to our nominated returns store or depot. If failure to do this and damage is incurred in transit to Marz Designs, all costs will be directed to you and payment must be fulfilled within 48 hours from notification. The shipping cost to return the goods is also your responsibility.

If the items are returned in the original packaging and there is no damage then the cost of the goods will be refunded within 3-7 business days, excluding the cost of shipping.

No exchange or refunds under any circumstances will be accepted for clearance or sale items.

Refunds for the dissatisfaction with colour, grain, veining or texture of wood, ceramic and marble because of natural variations of which Marz Designs has no control, will not be accepted. Presence of such irregularities and subtle imperfections are evidence of the handmade. This must be accepted before the Sale is processed.

Stocked items:
If you would like to arrange a refund you need to contact us within 3 business days of receipt of the items.

If a return is agreed upon between both parties, you agree to return the goods in their original condition and original sealed packaging to our nominated returns store or depot. If failure to do this and damage is incurred in transit to Marz Designs, all costs will be directed to you and payment must be fulfilled within 48 hours from notification. The shipping cost to return the goods is also your responsibility.

If the items are returned in the original packaging and there is no damage then the cost of the goods will be refunded within 3-7 business days, excluding the cost of shipping.

No exchange or refunds under any circumstances will be accepted for clearance or sale items.
PAYMENTS
Full payment must be processed before production can begin. We accept all major credit cards, check payments, and wire transfers.
PRICES
Prices are inclusive of GST and are displayed in Australian Dollars (AUD)

Prices are subject to change, effective immediately upon posting to the Site or other form of notification.
TRADE ACCOUNT PRICING
Please contact the team for trade pricing information via the Contact page.
SHIPPING
Please refer to our Shipping Help page for more information.

INTENDED USE
By placing an order or making a booking with us, you agree to use the products or services only for their intended purpose. If you use the products or services for any other purpose, you will assume full responsibility for any loss or damage arising out of such use.
INTELLECTUAL PROPERTY RIGHTS
Intellectual Property Rights includes patents, rights to inventions, copyright, trademarks, trade names and domain names, rights in goodwill, rights in confidential information and any other intellectual property rights, whether registered or unregistered and including all applications for, and renewals or extensions of, such rights and all similar rights which subsist now or in future anywhere in the world.

The Site and all Intellectual Property Rights comprised in the Site is owned by Marz Designs, or in some cases, our affiliates, partners or licensors. The Intellectual Property Rights may be protected by Australian and international laws.

You are not granted any rights, including any Intellectual Property Rights, in relation to, or permitted to use, any part of the Site, other than as expressly authorised by us, our third-party licensors or applicable laws,.

Any unauthorised publication, reproduction, exploitation distribution, duplication, copying, including to another server or location, sale, access, modification or use of any part of the Sites is prohibited. Without limiting the foregoing, you are permitted to make 1 copy of the Content for your personal use.

Marz Designs makes no representations or warranties about whether your use of the Sites will, or will not, infringe any Intellectual Property Rights, including those of Marz Designs or any third party.