Terms & Conditions

Please read the terms and conditions carefully before placing any orders. We may modify the terms and conditions from time to time.

RETURNS POLICY
If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 14 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.

Please note:
Goods will only be accepted for return if they are returned within 14 days of delivery unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and make sure they are packed well as we can't accept damaged returns.
The cost of returning the item to us is your responsibility.
Please take note that custom products are final and are not eligible for returns, exchanges, changes or alterations.
DAMAGED GOODS
If you've received damaged goods, please email us a picture. An image speaks a thousand words and can be helpful to understand the nature of the damage. We will refund an item if it is faulty or damaged, after a thorough check of the item.
You will need to contact us within 3 business days of receipt of the items in order to make a claim with the shipping company.
Packages are insured during transit. Products are not insured against damage at your home, shop or on a job site. Opening the box and checking the order is your responsibility, so please check your delivery ASAP for damage.
INCOMPLETE ORDER
We may have removed the item due to being out of stock so please check your emails, as we will have notified you.
Your items may have been sent in separate parcels. If this is the case you will receive different tracking numbers via email.
If you haven't received an email notification about any changes to your order and you do not see different tracking numbers, but you're still missing an item, please contact us immediately with the following information:

-Invoice number or picture of your invoice
-The number of missing items and the reference (see invoice)
-A picture of the goods you received
-Our support team will look into the matter and will solve the issue for you as quickly as possible.

Please note, all missing item claims must be made within 3 days of the delivery date of your order.
CHANGING MY ORDER
Can I add items or change my order once I've confirmed and paid for it?
No, once you have paid for your order, you can no longer add items or change your order.
But you may be able to cancel your order and re-order online.

If your order has already been shipped, refuse delivery when the courier or postman tries to deliver it.
If you have already received your order you can easily send any unwanted items back to us for a refund within 14 days.
LEAD TIMES
Our lead times run approximately 4-9 weeks, depending on the item.
Small items such as wall hooks or bottle openers can be dispatched within the week if the item is in stock.
URGENT ORDERS
We understand that your order can be very urgent at times and we always do our best to deliver your items within the deadline that you have indicated.
However, our office cannot guarantee that your package will arrive on time, as we have no control over postal service operations or your order may also experience delays due to a misunderstanding, miscommunication or because of shortage in stock. Marz Designs cannot be held accountable for these situations.
INTERNATIONAL SHIPPING
Marz Designs ships worldwide. Customs fees should be considered when placing an order. Customs fees can run up-to approximately 20% of a total order. Any fees associated with customs are not the responsibility of Marz Designs.
PAYMENTS
Full payment must be processed before production can begin. We accept all major credit cards, check payments, and wire transfers.
TRADE ACCOUNT PRICING
Please contact the team for trade pricing information via the Contact page.