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Lead times
Please refer to the relevant product page for accurate lead times. 

 

Shipping preferences
Given the price of many of our items and the investment made, please note that Marz Designs sends all parcels with the "signature on delivery" required. If you, the customer requests a Safe Drop or Authority to Leave with the carrier, please understand that Marz Designs is not liable if your parcel has not been received as we need to send it with "signature on delivery" to ensure the safest method of delivery.

 

Tracking
You will receive an email with your tracking information as soon as your order has been collected by one of our Shipping partners to notify you that it's on its way.


You can track the shipment progress by clicking the link in the Tracking email or entering your order or tracking number directly on the Shipping Carriers tracking page.

 If you have any questions regarding your delivery, along with tracking updates, please use the "Get Help" option on your tracking email. If you cannot locate your tracking number, please call us at +61 (02) 6680 4971 Monday to Friday 9 am - 5 pm AEST or Contact Us and our Customer Care team will assist you with your enquiry.



 

Redirect a parcel
Can I redirect a parcel when it is already on its way?
If your order is already in transit, we cannot change your delivery address.
If you would like to amend your delivery address, please contact the courier directly to discuss redelivery options using the information provided in the tracking email.

 

Special Delivery Instructions
Can I specify special delivery instructions and choose a delivery time?
Unfortunately, you cannot specify delivery times at this stage.
As our orders are sent out with “signature on delivery” we ask that the shipping address you nominate please be one where there will be someone to sign for the packages. For example, use a work address instead of a home address if you work during the day.
If you need to change your delivery address, please make sure you contact us with plenty of time to change the address.

 

Changing an order
Can I add items or change my order once I've confirmed and paid for it?
Once orders are placed, they cannot be edited in any way, such as by adding additional items or removing items.
If you wish to change your order, you will have to cancel the order and reorder. To cancel your order, you will need to contact our customer care team by calling us at +61 (02) 6680 4971 Monday to Friday 9 am - 5 pm AEST or our Contact Us page.

 

Urgent orders
We understand that your order can be very urgent at times, and we always do our best to deliver your items within the deadline that you have indicated.
However, our office cannot guarantee that your package will arrive on time, as we have no control over postal service operations. Delays due to a misunderstanding, miscommunication or shortage in stock can also occur. As with any shipping delays, Marz Designs cannot be held accountable for these situations.

 

Damaged goods
If you've received damaged goods, please email us a picture. An image speaks a thousand words and can help us understand the nature of the damage. We will replace the item if it's faulty or damaged, after a thorough check of the item.
You will need to contact us within 3 business days of receipt of the items to claim with the shipping company or us.
Packages are insured during transit. Products are not insured against damage at your home, shop, or job site. Opening the box and checking the order is your responsibility, so please check your delivery ASAP for damage.

 

Incomplete order
Your items may have been sent in separate parcels.
If you haven't received an email notification about any changes to your order and you do not see different tracking numbers, but you're still missing an item, please contact us immediately with the following information:
- Invoice number or picture of your invoice
- The number of missing items and the reference (see invoice)
- A picture of the goods you received
Our support team will look into the matter and will solve the issue for you as quickly as possible.
Please note, all missing item claims must be made within 3 days of the delivery date of your order.

 

International shipping
Marz Designs ships worldwide. Customs fees should be considered when placing an order. Customs fees can run up to approximately 20% of the total order. Any costs associated with customs are not the responsibility of Marz Designs.