



Frequently asked questions
Founded in 2006, Ferm Living is a Danish design brand with a global outlook and passion for quality design. With responsibility at the forefront, Ferm Living creates collections of furniture, accessories, lighting, and kids’ products that make you feel truly at home. Dedicated to celebrating life’s many contrasts, their collections feature inspiring forms, rich textures and curious details — balancing the familiar and the unexpected. Classic designs such as the Ripple Glass, Plant Box and Pond Mirror, reflect Ferm Living’s commitment to honest materials and authentic design.
You will receive an email with your tracking information as soon as your order has been collected by one of our Shipping partners to notify you that it's on its way. You can track the progress of shipment by clicking the link in the Tracking email or by entering your order or tracking number directly on the Shipping Carriers tracking page. For more information please visit our Shipping page.
If you would like to arrange a refund you need to contact us within 3 business days of receipt of the items.
If a return is agreed upon between both parties, you agree to return the goods in their original condition and original sealed packaging to our nominated returns store or depot. If failure to do this and damage is incurred in transit to Marz Designs, all costs will be directed to you and payment must be fulfilled within 48 hours from notification. The shipping cost to return the goods is also your responsibility.
If the items are returned in the original packaging and there is no damage then the cost of the goods will be refunded within 3-7 business days, excluding the cost of shipping.
No exchange or refunds under any circumstances will be accepted for clearance or sale items