FAQ & Shipping Information
Add the quantity of the items required to your shopping bag by pressing the '+' icon. When you are ready to place your order, click on the shopping bag icon in the top right-hand corner of your screen and follow the prompts.
Please check the lead time on the relevant product page before placing your order.
Online purchases are made easy and secure with a selection of payment options, including Paypal, AMEX, VISA and Mastercard credit cards.
Our delivery fees will be displayed at the checkout prior to payment and order completion. Please review these before you confirm your order.
You will receive an automated email confirming your online order. If you cannot see this email, please check your junk mail. Once your order has been dispatched, you will receive a confirmation email. Delivery times vary from product to product. Please check the lead times specified on the product specification sheets for more information. Slight delays may occur during holiday or sale period.
If your order is successful, you will be taken immediately to a confirmation page. You will also receive a confirmation email from us, provided your email address is accurate.
You will receive an email with your tracking information as soon as your order has been collected by one of our Shipping partners to notify you that it's on its way.
You can track the progress of shipment by clicking the link in the Tracking email or by entering your order or tracking number directly on the Shipping Carriers tracking page.
If you are unable to locate your tracking number, or if you have any questions about your shipped order please call us on +61 (02) 6680 4971 Monday to Friday 9am - 5pm AEST or Contact Us and our Customer Care team will assist you with your enquiry.
If your order is already in transit we are unable to change your delivery address.
If you would like to amend your delivery address, please contact the courier directly to discuss redelivery options using the information provided in the tracking email.
Unfortunately, you cannot specify delivery times at this stage.
As our orders are sent out with “signature on delivery” we ask that the shipping address you nominate please be one where there will be someone to sign for the packages. For example, using a work address in place of a home address if you work during the day.
If you do need to change your delivery address, please make sure that you contact us with plenty of time to change the address.
Once orders are placed, they are not able to be edited in any way such as adding additional items or removing items.
If you wish to change your order, you will have to cancel the order and reorder.
To cancel your order, you will need to get in touch with our customer care team by calling us on +61 (02) 6680 4971 Monday to Friday 9am - 5pm AEST or visit our Contact Us page.
If you've received damaged goods, please email us some pictures. An image speaks a thousand words and can be helpful to understand the nature of the damage. We will replace the item if it's faulty or damaged, after a thorough check of the item.
You will need to contact us within 3 business days of receipt of the items in order to make a claim with us or the shipping company.
Packages are insured during transit. Products are not insured against damage at your home, shop or on a job site. Opening the box and checking the order is your responsibility, so please check your delivery ASAP for damage.
Your items may have been sent in separate parcels. If this is the case you will receive different tracking numbers via email.
If you haven't received an email notification about any changes to your order and you do not see different tracking numbers, but you're still missing an item, please contact us immediately with the following information:
- Invoice number or picture of your invoice
-The number of missing items and the reference (see invoice)
-A picture of the goods you received
Our support team will look into the matter and will solve the issue for you as quickly as possible.
Please note, all missing item claims must be made within 3 days of the delivery date of your order.
We understand that your order can be very urgent at times and we always do our best to deliver your items within the deadline that you have indicated.
However, our office cannot guarantee that your package will arrive on time, as we have no control over postal service operations or your order may also experience delays due to a misunderstanding, miscommunication or because of shortage in stock.
Marz Designs cannot be held accountable for these situations.
Yes, we offer international shipping on our entire collection.
Customs fees should be considered when placing an order. Customs fees can run up-to approximately 20% of a total order.
Any fees associated with customs are not the responsibility of Marz Designs.
Yes, Marz Designs is on hand to assist with product pricing and the selection process as needed. Please contact firstname.lastname@example.org for a trade application form or alternatively visit our Trade page
Our products are designed to last however, proper care and maintenance will ensure their longevity. Learn how best to care for your products here.
Marz products come with a two-year warranty. We ensure the quality of our design and workmanship in our products will provide a lifetime of enjoyment when subject to their intended use.
Our products will need a little care and attention to ensure they can be enjoyed by generations to come. Please ensure you refer to our Warranty & Care Guide to extend the life of your Marz product.
Yes sometimes! To be notified as soon as a sale starts and of further reductions, please sign up to our newsletter via the form at the bottom of the webpage.
For all further enquiries about online purchases, orders and delivery, please contact our team via email at email@example.com