We are looking for a positive and passionate individual who is sales-driven. Reporting to the Sales & Marketing Manager, you will be a collaborative individual who is passionate about sustainability, retail and design. Managing the interface between the customer and the company, this role will require the management of an existing client base as well as fostering new relationships. The scope of this role is constantly evolving so you will need to be someone comfortable with change. Being part of a small growing team, you will be included in many aspects of the business and will be encouraged to suggest improvements or system changes. We value input from all team members and enjoy working together to achieve our goals.

What the role entails

• Manage, maintain and coordinate sales from order to delivery 
• Promptly follow up quotes via phone and email
• Build and nurture client relationships 
• Administration tasks – emails, client enquiries, quoting, phone calls, order processing
• Maintain brand identity through appearance, presentation and language 
• Weekly activity reporting via inhouse system ensuring all sales activity is logged
• Maintain showroom
• Achieve sales budgets - both personal goals and supporting the broader team
• Maintain awareness of market trends, understand the broader industry, market developments and monitor what local competitors are doing 
• Take an interest in championing new initiatives to improve business and grow sales 
• Ensure standards for quality, client service and health and safety are met
• Provide resources and information to clients - primarily pricing, lead times, freight costs and product information
• Prepare price change notifications for new and/or existing customers for approval
• Investigate claims received from Customers relating to damages, short supply and incorrect stock received etc.
• Liaise with the Production team on all matters raised by customers such as complaints and develop solutions to resolve ongoing issues
• Advise management of any credit issues such as over credit limits or outstanding payments
• Coordinate feedback from clients to the design team for new product development
• Coordinate with the Director and production team on any custom design requests
• Maintain the Customer database
• Arrange swatch samples for clients
• Organise showroom visits and client presentations
• General sales and marketing administration
• Assist with stocktakes when required
• Other duties as directed

Experience:

• Demonstrated experience as a Sales Assistant in a design or furniture environment
• High level of organisation with excellent communication skills
• Ability to affect change and drive a sales result
• An ability to build positive working relationships
• Exceptional knowledge of Adobe CC in Mac environment (InDesign, Photoshop & Illustrator)
• Strong ability to build rapport with high-end customers
• True passion for high-end/designer brands
• Down-to-earth, fun and ambitious
• Ability to work well within a small team

What we provide:

• A great team who all work as one
• Generous discounts on both furniture, lighting and homewares
• Beautiful work space
• Two paid days (16 hours) of "Wellbeing Leave" each calendar year
• One paid day off for your Birthday

Studio:

• This is a full-time position based in Byron Bay, Australia
• This role will work a set roster from Tuesday - Saturday from 9 am to 5.30 pm

Contact info@marzdesigns.com to apply