We are looking for a positive, passionate, sales-driven individual who naturally connects with people and builds trust, with the opportunity to further develop their sales skills and build confidence in presenting products and solutions. Reporting to the Sales Manager, you will be a collaborative individual who is passionate about sales and design. Managing the interface between the customer and the company, this role is based in the Marz Showroom (Tuesday to Saturday) and requires managing an existing client base, fostering new relationships, and fielding showroom enquiries.

Being part of a small growing team, you will be included in many aspects of the business and will be encouraged to suggest improvements or system changes. We value input from all team members and enjoy working together to achieve our goals.

What the role entails

• Field showroom enquiries
• Maintain the presentation of the showroom & manage the showroom stock
• Manage, maintain and coordinate sales from order to delivery
• Promptly follow up on quotes via phone and email
• Build and nurture client relationships
• Administration tasks – emails, client enquiries, quoting, phone calls, order processing
• Maintain brand identity through appearance, presentation and language
• Weekly activity reporting via in-house system, ensuring all sales activity is logged
• Achieve sales budgets - both personal goals and supporting the broader team
• Maintain awareness of market trends, understand the broader industry, market developments and monitor what local competitors are doing
• Participate and coordinate local and interstate
• Product Presentations with Interior Designers & Architects
• Take an interest in championing new initiatives to improve business and grow sales
• Assist with stocktakes when required

Sales

• Provide resources and information to clients - primarily pricing, lead times, freight costs and product information
• Coordinate booking times for all transportation and follow-up lead times with customers
• Maintain a premium client experience aligned with the Marz brand
• Prepare price change notifications for new and/or existing customers for approval
• Investigate claims received from Customers relating to damages, short supply, and incorrect stock received, etc.
• Liaise with the Production team on all matters raised by customers, such as complaints, and develop solutions to resolve ongoing issues
• Advise management of any credit issues, such as over credit limits or outstanding payments
• Coordinate feedback from clients to the design team for new product development
• Coordinate with the Director and production team on any custom design requests
• Exceptional skills & experience in managing conflict & resolving complaints
• Maintain the Customer database
• Arrange swatch samples for clients
• Process and manage Trade & Retail Sales
• Organise showroom visits and client presentations
• General sales and marketing administration

Showroom

• Ensure the showroom is always presented to a high standard, with products displayed thoughtfully and in line with the premium Marz brand aesthetic
• Monitor inventory through the internal stock management system and proactively reorder products when stock levels reach reorder thresholds
• Maintain accurate stock records and ensure inventory data is up to date within the system
• Assist with regular stocktakes and identify any discrepancies, damages or slow-moving inventory
• Identify potential complementary brands or products that align with the Marz design philosophy and could enhance the showroom offering
• Research and present recommendations for new brands or product collaborations to the Director

Product Knowledge & Resources

• Possess an encyclopedic knowledge of the products in the store, including materials, finishes, and the design story
• Maintain a thorough directory of influential designers and emerging talent, as well as monitor what competitors are doing
• Assist with the development and implementation of new informational resources as needed
• Other duties as directed

Personal Qualities

• Demonstrated experience as a sales representative in a design environment
• High level of organisation with excellent communication skills
• Ability to affect change and drive a sales result
• An ability to build positive working relationships
• Strong ability to build rapport with high-end customers
• True passion for high-end/designer brands
• Down-to-earth, fun and ambitiousAbility to work well within a small team

What we provide

• A great team who all work as one
• Generous discounts on both furniture, lighting and homewares
• Beautiful work space
• Attractive commission structure
• Two paid days (16 hours) of "Wellbeing Leave" each calendar year
• One paid day off for your Birthday

Studio

• This is a full-time position based in Byron Bay, Australia
• This role will work a set roster from Tuesday - Saturday from 9 am to 5.30 pm

Contact info@marzdesigns.com to apply