We’re looking for someone who is highly organised, has exceptional attention to detail and wants to join a supportive and dedicated team. A background in Wholesale Sales or Customer Service would be highly advantageous.

The role requires sales & logistics administrative support and assistance to the sales and production team, efficiently and effectively, from fast and accurate data entry and developing procedures to improve current sales processes. We ask that you supply your own near-obsessive love of detail, top-notch communication skills, curiosity, efficiency, and kindness.

Our sales and production teams collaborate to develop innovative ideas and solve complex problems. We are a small team of seven who all live and breathe a collaborative ethos.

Key Responsibilities:

• Process and manage Wholesale orders and the Wholesale project register 
• Provide product training to Wholesale customers for new and existing products
• Support wholesale account order lifecycle, answering general inquiries and product questions, order placement, and post-purchase care
• Manage trade, wholesale, and retail customer issues, providing after-sales support that includes resolving missing parcels, processing redirects, handling freight claims, issuing refunds, and facilitating exchanges etc
• Maintain and update the database of issues, troubleshooting and solutions by product
• Carefully diagnose clients’ product and service issues with urgency and sensitivity
• Proactively communicate with clients regarding back-ordered products, delayed replacement products, and extended lead times
• Report product and packaging defects with internal teams to improve quality control
• Identify trends and pain points in client service needs and collaborate with leadership to address and build sustainable solutions
• Extract information and details from emails and technical documentation, ensuring data is accurate
• Provide reporting and customer information as required
• Liaise between the teams to ensure relevant information is communicated 
• Provide technical assistance when required
• Support the team with general admin and office assistance, including maintaining and ordering office supplies
• Answer the office phone 
• Any other ad hoc duties as required 

Product Knowledge & Resources:

• Possess an encyclopedic knowledge of the products at Marz; including materials, finishes, and the design story
• Maintain a thorough directory of influential designers and emerging talent, as well as monitor what competitors are doing
• Assist with the development and implementation of new informational resources as needed

Experience

• Expert at building client relationships
• Graceful in the face of challenging client situations
• Outstanding organisation skills and attention to detail
• Excellent written and verbal communication skills
• The ability to manage and prioritise multiple tasks in a fast-paced, creative work environment
• Have sales experience in similar premium showroom environments
• Experience with Cin7 (Dear Inventory) a plus
• Down to earth, fun and personable :)

What we provide

• A great team that all work as one
• Generous discounts on both furniture, lighting and homewares
• Two paid days (16 hours) of "Wellbeing Leave" each calendar year
• One paid day off for your Birthday

Studio

• This is a part-time position (20 hours a week) based in Byron Bay, Australia
• The role requires you to be in the office 5 days a week, 4 hours a day (either morning or afternoon)
• Studio hours are Monday - Saturday from 9 am to 5.30 pm

Contact info@marzdesigns.com to apply