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COMPLIMENTARY SHIPPING ON ALL AUSTRALIAN ORDERS OVER $150 (excludes bulky items) Close

Frequently asked questions

From its base in Copenhagen, Ferm Living works with a whole range of artisans from around the world, fusing together a Scandinavian mindset and aesthetic together with global skills and traditions. Ferm Living has developed a beautiful collection of furniture, accessories, and lighting, which at their core make for comfortable spaces. Design around the notion of navigating expectations and dreams in the search for meaning and comfort Ferm Living pieces are about establishing a balanced life with room for chaos and calm, moments of reflection and times of joy.

You will receive an email with your tracking information as soon as your order has been collected by one of our Shipping partners to notify you that it's on its way.

 You can track the progress of shipment by clicking the link in the Tracking email or by entering your order or tracking number directly on the Shipping Carriers tracking page.

 For more information please visit our Shipping page.

If you would like to arrange a refund you need to contact us within 3 business days of receipt of the items.

If a return is agreed upon between both parties, you agree to return the goods in their original condition and original sealed packaging to our nominated returns store or depot. If failure to do this and damage is incurred in transit to Marz Designs, all costs will be directed to you and payment must be fulfilled within 48 hours from notification. The shipping cost to return the goods is also your responsibility.

If the items are returned in the original packaging and there is no damage then the cost of the goods will be refunded within 3-7 business days, excluding the cost of shipping.

No exchange or refunds under any circumstances will be accepted for clearance or sale items