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Frequently asked questions

Cisco & The Sun emerged in 2018, shortly after founder Cisco Tschurtschenthaler and George Gorrow opened their island stay in Canggu. Their meticulous attention to detail and rebellious design aesthetic quickly established the space as a highly coveted art-centric destination, inspiring Cisco to create a line of homewares that shared their considered aesthetic and dedication to sustainability.

The brand has evolved into a distinctive collection of earthly tableware essentials and has collaborated with like-minded brands on numerous lifestyle projects. Cisco & the Sun is now firmly planted on the West Coast of Australia under the creative leadership of Sarah Hendriks & Sammy Smith – known for their contributions to Sydney’s hospitality & design scenes before returning home to WA.

Being handmade, slight variances may exist within each item, giving uniqueness to glaze, size, texture and weight. These variations add depth and beauty to the ceramic craft, signifying their spirit and dissimilarity to the mass produced.

If you would like to arrange a refund you need to contact us within 3 business days of receipt of the items.

If a return is agreed upon between both parties, you agree to return the goods in their original condition and original sealed packaging to our nominated returns store or depot. If failure to do this and damage is incurred in transit to Marz Designs, all costs will be directed to you and payment must be fulfilled within 48 hours from notification. The shipping cost to return the goods is also your responsibility.

If the items are returned in the original packaging and there is no damage then the cost of the goods will be refunded within 3-7 business days, excluding the cost of shipping.

No exchange or refunds under any circumstances will be accepted for clearance or sale items.