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Frequently asked questions

When an item is labelled as "Pre-Order" it means that this item is not made yet and the production time depends on the complexity of the design and quantity ordered. In other words, the item is put into production when you pre-order an item.

When you purchase both items, you will have to wait until the production of the Pre-Order item is fully finished. If you would like to receive your In-Stock items in advance of the Pre-Order items we recommend purchasing Pre-Orders and In-Stock items separately.

An FSC certification ensures that products come from responsibly managed forests that provide environmental, social, and economic benefits. The FSC, founded in 1993, is an independent nonprofit dedicated to protecting forests. Learn more about them here.

From its base in Copenhagen, Ferm Living works with a whole range of artisans from around the world, fusing together a Scandinavian mindset and aesthetic together with global skills and traditions. Ferm Living has developed a beautiful collection of furniture, accessories, and lighting, which at their core make for comfortable spaces. Design around the notion of navigating expectations and dreams in the search for meaning and comfort Ferm Living pieces are about establishing a balanced life with room for chaos and calm, moments of reflection and times of joy.

You will receive an email with your tracking information as soon as your order has been collected by one of our Shipping partners to notify you that it's on its way.

 You can track the progress of shipment by clicking the link in the Tracking email or by entering your order or tracking number directly on the Shipping Carriers tracking page.

 For more information please visit our Shipping page.

These are made to order so please choose carefully. Unfortunately for this reason we do not provide refunds if you change your mind or make a wrong decision. Production commences as soon as the order is confirmed. This allows us to take a more ethical and sustainable approach reducing the risk of excess unwanted stock and overproduction.