Frequently asked questions
MENU is a Scandinavian based design brand fascinated by the way in which individuals and spaces can be united through great design. In their pursuit to craft furniture, lighting and interior accessories shaped through purposeful details, high-quality materials and human needs, they create strong and lasting relations between designers, manufacturers and customers. Resulting in designs which join the dots between the home, workplace and service industry, redefining how we use space and, ultimately, how we connect to those around us.
TSCA title VI compliant
When an item is labelled as "Pre-Order" it means that this item is not made yet and the production time depends on the complexity of the design and quantity ordered. In other words, the item is put into production when you pre-order an item.
When you purchase both items, you will have to wait until the production of the Pre-Order item is fully finished. If you would like to receive your In-Stock items in advance of the Pre-Order items we recommend purchasing Pre-Orders and In-Stock items separately.
You will receive an email with your tracking information as soon as your order has been collected by one of our Shipping partners to notify you that it's on its way. You can track the progress of shipment by clicking the link in the Tracking email or by entering your order or tracking number directly on the Shipping Carriers tracking page. For more information please visit our Shipping page.
These are made to order so please choose carefully. Unfortunately for this reason we do not provide refunds if you change your mind or make a wrong decision. Production commences as soon as the order is confirmed. This allows us to take a more ethical and sustainable approach reducing the risk of excess unwanted stock and overproduction.