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Frequently asked questions

TS Makers' products are lovingly handmade in Sydney, Australia. 

We’re a husband and wife team (Tim and Sarah) from carpentry and design backgrounds, who are passionate about beautiful, functional products.

All TS Makers' pieces are handcrafted using sustainable and reclaimed timbers and our core range features hardwood home and table wares, furniture and lighting in a mix of abstract and modern shapes.

They're proudly in use and on show in our home, and have been built to last in looks and performance for a lifetime. 

Please note: our wooden serving boards are handmade made from natural timber, the colour and grain on each is unique and variances will occur. 

If you would like to arrange a refund you need to contact us within 3 business days of receipt of the items.

If a return is agreed upon between both parties, you agree to return the goods in their original condition and original sealed packaging to our nominated returns store or depot. If failure to do this and damage is incurred in transit to Marz Designs, all costs will be directed to you and payment must be fulfilled within 48 hours from notification. The shipping cost to return the goods is also your responsibility.

If the items are returned in the original packaging and there is no damage then the cost of the goods will be refunded within 3-7 business days, excluding the cost of shipping.

No exchange or refunds under any circumstances will be accepted for clearance or sale items.