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Frequently asked questions

Lightly’s vision is to lead by example in the global design market by enriching the lives of its customers through utilitarian design and considered artisanal production. By building both relationships and community, the brand makes Australian design accessible, built around a family of like-minded souls. Enduring design, functionality and a sense of resourcefulness have always been a part of the brand’s design approach. Lightly’s design etiquette is grounded in classic design and is woven seamlessly together with intelligent use of colour and form. Lightly was born out of Cindy-Lee’s relationship with her grandmother Rosemary Lightly and since 2005 has continued to be shaped by the notion of kinship and a community of like-minded customers. Over the years the brand has built international relationships in the architecture, hospitality and design sectors underpinned by the shared values of considered living, innovation and timeless design.

You will receive an email with your tracking information as soon as your order has been collected by one of our Shipping partners to notify you that it's on its way.

 You can track the progress of shipment by clicking the link in the Tracking email or by entering your order or tracking number directly on the Shipping Carriers tracking page.

 For more information please visit our Shipping page.

If you would like to arrange a refund you need to contact us within 3 business days of receipt of the items.

If a return is agreed upon between both parties, you agree to return the goods in their original condition and original sealed packaging to our nominated returns store or depot. If failure to do this and damage is incurred in transit to Marz Designs, all costs will be directed to you and payment must be fulfilled within 48 hours from notification. The shipping cost to return the goods is also your responsibility.

If the items are returned in the original packaging and there is no damage then the cost of the goods will be refunded within 3-7 business days, excluding the cost of shipping.

No exchange or refunds under any circumstances will be accepted for clearance or sale items